FAQ

1. How do I order?
You can place an order through our website by selecting the products you want, adding them to your cart, and proceeding to checkout. 

2. How long does delivery take?
We use a priority 24–48 hour service to ensure your goods are delivered as quickly as possible! Please note that if you select a preferred delivery date, this is not guaranteed.

3. Which courier do you use?
We use J&T Express for all deliveries, giving you a fast, secure and fully tracked shipping experience.

4. I have a problem with my delivery, what should I do?
We’re sorry to hear that! If your product is damaged or has an issue, please take a photo and contact us at info@nestohome.shop You can also reach us via live chat, call +60132697050, or complete the form on our Contact Us page. For courier delays, please check your tracking information first. If the issue persists, contact us and our team will assist you.

5. I have a discount code, how do I use it?
Enter your discount code at checkout and click “Apply” to activate it. Only one code can be used per order.

6. The item I want is out of stock. How often do you restock?
We produce stock 5 days a week, so flavours are restocked daily. Click the “Notify Me” button on a product page to be alerted when it’s back in stock. Seasonal products may not restock weekly.

7. Is there a minimum order for delivery?
There is no minimum order requirement, and free shipping is available.

8. Can I purchase gift vouchers?
Yes! Nestohome gift cards can be purchased online and sent directly to the recipient’s email for a sweet surprise.

9. Can I order for corporate events?
Absolutely! We provide bulk orders for corporate events, employee gifts, and meetings. Contact us for a bespoke proposal.

10. I made a mistake with my order. What should I do?
Please contact us via our Contact Us page with the details. We will try to correct the order. If your order has already shipped, fees may apply for reshipping.

11. Can I include a gift note?
Yes! Enter your message in the “Order Note” field in the basket and we will include it with your order.

12. How much is delivery?

Delivery is FREE across Malaysia, including both Peninsular Malaysia (West Malaysia) and East Malaysia (Sabah & Sarawak).Please note that delivery to certain remote or restricted areas may be subject to additional time or limitations.